Harbour ISP will be completing a system upgrade within the week.

From Monday 3rd of December to Thursday 6th of December, customers will not be able to complete the following actions via Customer Portal or over-the-phone with our Accounts/Customer Team:

  • Make any payments
  • Change payment details
  • Update personal details (including e-mail addresses)

You can still log into the Customer Portal, view your usage and past invoices.

Payments can still be made via BPAY and EFT during this upgrade. These details can be found at the bottom of your invoice for your reference.

While the system upgrade is occurring, your current account balance will not update in the Customer Portal until the upgrade is complete.

Should you have any concerns, please email or call 1300 366 169.

We thank you for your patience and understanding during this process. 

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Delivering great customer service is important to us! We know it can be frustrating having issues with your internet, which is why we’ll always be friendly, responsive, and work hard to solve your problem as quickly and painlessly as possible.

“…they’re always friendly on the phone, there’s no dramas – everything can be done…”


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