Harbour ISP wish to advise that the nbnTM Sky MusterTM Satellite service is experiencing ongoing service issues for some services.

NBN Co are aware of the problem and are investigating.

These issues have been identified as (but are not limited to)

1. Activation Delays
This is where some services are installed and for some days after the service is still unable to obtain an IP address. (Not get an initial connection until days after the installation has occurred)

2. Connectivity Issues
a. Accessing certain sites is problematic or blocked completely
b. Reset errors while browsing websites.

Workaround to try (this may work in some cases)
1. Turn off IPv6
2. Reset S-NTD

Harbour ISP has been working with NBN Co to try and resolve these ongoing problems. Our call volumes have increased dramatically. We would appreciate your patience during this high volume period until NBN resolve these issues permanently.

We have increased our help desk support staff numbers by 50% in the last four weeks in an effort to increase our ability to respond to our customers in a timely manner.

If you are experiencing any of these issues please email support@harbourisp.com.au and we will escalate the problem to NBN Co.

Need support?

Delivering great customer service is important to us! We know it can be frustrating having issues with your internet, which is why we’ll always be friendly, responsive, and work hard to solve your problem as quickly and painlessly as possible.

“…they’re always friendly on the phone, there’s no dramas – everything can be done…”


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