Protect Yourself from Scam Calls

Phone scamming is on the rise and it’s getting more and more difficult to distinguish whether it’s real or a scam. According to the Australian Competition and Consumer Commission, “Consumers lost an average of more than $110,000 each month between January and May this year, compared with around $38,500 in monthly average losses throughout 2018 – an increase of nearly 300 per cent.” Yikes!

To help you avoid getting victimised by these schemes, we’ve listed down some of the most recent and common scam calls and what you can do the next time you receive them.

  1. “Do you wish to keep your phone number?”

On this call, an auto-dialer scam call will start off with a spiel along the line: The nbn is about to go live in your area. If you wish to keep your phone number, please press 1.

DO NOT press 1.

In the event that this happened, hang up the phone immediately. If you have concerns about your phone number, feel free to call us directly at 1300 366 169 and we would be happy to help.

  1. You have a debt to the Australian Taxation Office and they will give you 50% off if you pay in the form of Google Play cards or iTunes.

Scam! Remember that the ATO will never demand payment in the form of iTunes or Google Play. If you are concerned, you can always contact ATO directly through their hotline or through their website. Do not call any numbers the scammers provide.

  1. Your service will be disconnected by X date.

This is one of the most common scam calls circulating around and it can be confusing because nbn is currently in the process of terminating legacy copper connections. However, Harbour ISP will not call you to simply say that your service will be disconnected in a number of weeks. If you are concerned about your service, do not hesitate to reach out to us.

What should I do if I receive a scam call?

  1. If you have provided bank information/details to the scammer, contact your bank immediately.
  2. Report the incident to the Australian Cybercrime Online Reporting Network (ACORN).
  3. Report other scams to Australian Competition and Consumer Commission (ACCC) via SCAMwatch.

What should I keep an eye out for?

  • nbn does not call you with automated assistance to advise you will be disconnected.
  • nbn is a wholesaler. This means you need to purchase nbn services through a phone or service provider.
  • DO NOT share bank and personal information with an unsolicited caller
  • Never give unsolicited caller remote access to your computer

Need support?

Delivering great customer service is important to us! We know it can be frustrating having issues with your internet, which is why we’ll always be friendly, responsive, and work hard to solve your problem as quickly and painlessly as possible.

“…they’re always friendly on the phone, there’s no dramas – everything can be done…”


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