Working at home? Let’s help you make the most of it

We need to stay indoors as much as possible and more people are using the internet to work, study, shop and stream more content on their personal computers and mobile devices.

nbn’s data scientists have studied internet usage and data consumption patterns and have been working to strengthen the network to meet the sudden demand at different times of the day.

In this light, nbn has launched www.nbn.com.au/workingfromhome to further help out those working from the comfort of their own homes in this time of quarantine.

nbn also recommends the following steps to fully maximise your internet connection:

  1. Get the right speed

    Different tasks done over the internet (e.g. sending and receiving large files, taking video conference calls, etc.) may call for different upload and download requirements needed. These tasks, in turn, can affect your overall internet speed. The time you work also plays a factor in internet speed; it tends to slow down in the evenings, specifically during the after-dinner “busy period.”

  2. Get the right plan

    If your remote work relies on internet-based software, you may need more bandwidth to do the job. Sharing basic documents won’t make a big dent on your bandwidth but downloading and uploading large files can use up a certain amount.In addition, some apps for remote work may call for bandwidth: Slack (real-time collaboration), Trello (project management), Skype and Zoom (virtual face-to-face convos), and Google Docs and OneDrive (real-time file editing and sharing over the cloud.)

  3. Get the optimum performance

    An efficient work-from-home experience starts from the best possible internet set-up. Ensure that your Wi-Fi modem is away from possible obstacles — such as brick walls, large electrical appliances, or mirrors — that can cause poor signal. Basic modems can generally support eight devices connected at a time. It’s best to chat to your provider to make sure you have the right modem for your needs. 

    In addition, older cabling or devices at your place can lead to slower speeds. Get an assessment from a registered cabler and consider upgrading older devices, such as printers or other computers.

  4. Check your VPN

    Many companies use a Virtual Private Network (VPN) to permit employees to access work servers and systems safely and remotely. If your internet appears to go down whilst working, it could be your VPN.

    To check if the issue lies with your VPN or your nbn connection, try accessing a non-work website such as Google. If it loads normally, contact your workplace to inform that your VPN isn’t working properly. You can also check if any unforeseen incident may be impacting your services over the nbn access network.

If you have any questions, feel free to reach out to one of our friendly staff. Harbour ISP are working closely with nbn and will continue to update you on all changes.

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Delivering great customer service is important to us! We know it can be frustrating having issues with your internet, which is why we’ll always be friendly, responsive, and work hard to solve your problem as quickly and painlessly as possible.

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