INFORMATION ABOUT THIS SERVICE
An internet service with a minimum of 25/5 Mbps is required. Harbour ISP recommends a 100/40 Mpbs internet connection for optimal functionality. You will also require a Harbour ISP approved handset and ethernet cabling.
Set Up Fee
Inclusions, Exclusions and any Important Conditions, Limitations, Restrictions or Qualifications
- One Button Extension Dialing
- One Button Call Transfer
- Voicemail to email
- Follow me (Call Forwarding)
- Call Queues / Hunt Groups
- Music on Hold
- 3 Way calling
- Simultaneous & Sequential Ring
- Caller ID Blocking & Selection
- Auto Attendant IVR
- Conference Calling
- Time Based Routing
- Busy Lamp Field
- Selective Call Recording
Included calls to local, national and listed included international numbers are subject to Harbour ISP’s Fair Use Policy. A copy of the Harbour ISP’s Fair Use Policy can be found at http://www.harbourisp.com.au.
Your plan does not include free calls to 13/1300 numbers, calls to mobiles, calls to international destinations not listed above and premium service numbers. Charges to these services will apply and are outlined below. Calls to 1900 numbers not supported.
INFORMATION ABOUT PRICING
The monthly charges per extension/line are set out in the table below plus the cost of any calls made or
additional charge features added such as handset rentals.
|Plan Name||Minimum & Maximum Charge||Total Amount Payable 24 month contract|
Standard Call Charges
|Intra Account Calls||Included|
|13/1300 Calls||29ç untimed|
|Mobile Calls||18 cents per min – Charged in 30 second blocks|
|Flag Fall||No flag fall|
Standardised Cost Information
A 2 minute Standard National Mobile Call will cost $0.36.
Charges to International Numbers
You will be charged if you make calls to international destinations that are not included in the included 1000
minutes (see inclusions listed above) and for any calls over and above the 1000 minutes included. International
calls are charged by the minute or part thereof, there is no flag fall. Any unused monthly allowance expires at the
end of your billing cycle.
Maximum Early Termination Charge
You may request disconnection of the service at any time in writing, however, Harbour ISP require 30 days
written notice to process the termination of the contract. A Pro-rata invoice will be raised to cover any days in the 30 day period which falls after the end of the current billing period.
Manage Your Service Online
Customers can view their bills online 24 hours a day, 7 days a week. Our members portal lets you track your data usage online and change your plan. We will also deliver automated usage alerts by email to your nominated email address as your usage passes 50%, 85% and 100% of your monthly data allowance.
Data & Phone Usage Information
Customer Service Contact Details
Complaints and Disputes
If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information go online at www.tio.com.au