INFORMATION ABOUT THIS SERVICE

Service Description

Harbour ISP PBX Packages are Business Voice services provided via your internet connection.

Bundling

An internet service with a minimum of 25/5 Mbps is required. Harbour ISP recommends a 100/40 Mpbs internet connection for optimal functionality. You will also require a Harbour ISP approved handset and ethernet cabling.

Hardware

You will require a router for your internet connection. You will also require an IP Phone for each extension. You can either purchase outright or rent by the month for a 24 month period. At the end of the contract you will own the handset.

Set Up Fee

There are no set up fees associated with the Harbour ISP PBX Packages. If you opt for the optional IVR setup a fee of $49 is charged.

Inclusions, Exclusions and any Important Conditions, Limitations, Restrictions or Qualifications

PBX Lite, Business PBX & Corporate PBX include the following features:
  • One Button Extension Dialing
  • One Button Call Transfer
  • Voicemail to email
  • Follow me (Call Forwarding)
Business PBX & Corporate PBX also include the following features:
  • Call Queues / Hunt Groups
  • Music on Hold
  • 3 Way calling
  • Simultaneous & Sequential Ring
  • Caller ID Blocking & Selection
Corporate PBX also includes the following features:
  • Auto Attendant IVR
  • Intercom
  • Conference Calling
  • Time Based Routing
  • Busy Lamp Field
  • Selective Call Recording
Local & National Standard Calls are included. 1000 minutes per month worth of calls to 12 international destinations: China, Germany, Hong Kong, Canada, UK, USA, India, Malaysia, New Zealand, Singapore South Korea and Taiwan. This also includes calls to mobiles in China, Hong Kong, India, Malaysia and Singapore.

Included calls to local, national and listed included international numbers are subject to Harbour ISP’s Fair Use Policy. A copy of the Harbour ISP’s Fair Use Policy can be found at http://www.harbourisp.com.au.

Your plan does not include free calls to 13/1300 numbers, calls to mobiles, calls to international destinations not listed above and premium service numbers. Charges to these services will apply and are outlined below. Calls to 1900 numbers not supported.


INFORMATION ABOUT PRICING

Monthly Charges

The monthly charges per extension/line are set out in the table below plus the cost of any calls made or
additional charge features added such as handset rentals.

Plan Name Minimum & Maximum Charge Total Amount Payable 24 month contract
PBX Lite $15 $360
PBX Business $25 $600
PBX Corporate $35 $840

Standard Call Charges

Local Calls Included
National Calls Included
Intra Account Calls Included
13/1300 Calls 29ç untimed
Mobile Calls 18 cents per min – Charged in 30 second blocks
Flag Fall No flag fall

Standardised Cost Information

A 2 minute Standard National Mobile Call will cost $0.36.

Charges to International Numbers

You will be charged if you make calls to international destinations that are not included in the included 1000
minutes (see inclusions listed above) and for any calls over and above the 1000 minutes included. International
calls are charged by the minute or part thereof, there is no flag fall. Any unused monthly allowance expires at the
end of your billing cycle.

Maximum Early Termination Charge

There is no early termination charge, however, if you cancel within the term of the contract you will required to pay the remainder of your contract out.
You may request disconnection of the service at any time in writing, however, Harbour ISP require 30 days
written notice to process the termination of the contract. A Pro-rata invoice will be raised to cover any days in the 30 day period which falls after the end of the current billing period.

Manage Your Service Online

Customers can view their bills online 24 hours a day, 7 days a week. Our members portal lets you track your data usage online and change your plan. We will also deliver automated usage alerts by email to your nominated email address as your usage passes 50%, 85% and 100% of your monthly data allowance.

OTHER INFORMATION

Data & Phone Usage Information

Data & Phone Usage information can be obtained via the members login portal http://customers.harbourisp.com.au/

Customer Service Contact Details

General Enquiries

Email: operations@harbourisp.com.au

Contact Numbers

Phone: 1300 366 169
Fax: 1300 766 909

Postal Address

Harbour ISP Pty Ltd
Po Box 572, MUDGEE NSW 2850

Other Support

Sales
sales@harbourisp.com.au
8.30am-5.30pm Monday to Friday

Accounts
accounts@harbourisp.com.au
8.30am-5.30pm Monday to Friday

Technical Support
support@harbourisp.com.au
8:30am to 9:00pm Mon to Fri, (AEST) and 9:00am to 9:00pm on weekends,
Public holidays 9:00am to 9:00pm

Complaints and Disputes

If you need to make a complaint you can: Call 1300 366 169, Fax 1300 766 909, or email operations@harbourisp.com.au

Further Investigation

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information go online at www.tio.com.au