INFORMATION ABOUT THIS SERVICE
The minimum term is 30 days.
The offer does not depend on bundling with other services.
Mandatory Components/Set Up
There are no mandatory components.
Inclusions, Exclusions and any Important Conditions, Limitations, Restrictions or Qualifications
A modem, satellite dish and cabling will be provided by nbn co, ownership of the nbn™ satellite equipment remains with nbn co. The equipment will be serviced and maintained by nbn co.
Data Usage is counted in both directions, so if you download 5 GB and upload 5 GB, that’s counted as 10 GB. Your On Peak data allowance may be used at any time. On Peak data will be used during Off Peak hours if you have exceeded your Off Peak data allowance. Your Off Peak data allowance may only be used during Off Peak hours which are defined by nbn co as between 1:00 am and 7:00 am in your local time zone.
If you exceed your On Peak data allowance during a Billing Period, your Peak Information Rate will be reduced to 128/128 kbps for the remainder of that Billing Period (except during Off Peak hours if you have remaining Off Peak data available). If you then increase your Excess Data Usage by placing a continuous load on the service, your Peak Information Rate will be progressively reduced. Harbour ISP does not charge for Excess Data Usage. nbn co considers that 75 GB or more of Data Usage during peak hours in any four week period constitutes a breach of its Fair Use Policy. nbn co considers that 150 GB or more of Data Usage in any four week period (Peak or Off Peak) constitutes a breach of its Fair Use Policy. Certain games and other highly interactive software (e.g. share trading / live-streaming) which require low network latency are known to perform poorly (or not work at all) on satellite broadband services and so Harbour ISP deems the service as provided unsuitable for those purposes. Your maximum throughput will be lower than the given Peak Information Rate for your Plan and can be affected by: Overheads imposed by Ethernet and other protocols you use such as TCP/IP, the Internet server you are accessing, the network between Harbour ISP and the server you are accessing, the network between Harbour ISP and your service, and local factors such as the performance of your computer equipment including your network router and wireless network.
Data Blocks can be purchased at any time to avoid being speed limited by Harbour ISP or to remove speed limiting that is already in effect, subject to nbn co’s Fair Use Policy. Service reductions by nbn co cannot be removed by purchasing Data Blocks.
You may upgrade this plan by requesting a plan change before the end of the billing period subject to nbn co’s Fair Use Policy. The billing period is from the 1st of the month to the end of the month. New plans begin at the commencement of the next month. The plan can be changed to any compatible NBN LTS plan with no additional costs for plan changes.
All Harbour ISP plans are subject to the Harbour ISP Acceptable Use Policy which can be seen on our website
If you wish to share the service between multiple computers, you will require a network router. A router can be purchased separately or through Harbour ISP. A full hardware list can be seen on our website https://www.harbourisp.com.au/hardware/.
INFORMATION ABOUT PRICING
Minimum & Maximum Monthly Charge
|Plans||Min & Max Monthly Charge 12/1 Mbps||Min & Max Monthly Charge 25/5 Mbps||Total Data||On Peak GB Data||Off Peak GB Data||Cost per GB 12/1 plans||Cost per GB 25/5 plans|
|NBN LTS 15||$35.00||$40.00||15||5||10||$2.33||$2.67|
|NBN LTS 35||$40.00||$45.00||35||15||20||$1.14||$1.29|
|NBN LTS 65||$45.00||$50.00||65||30||35||$0.69||$0.77|
|NBN LTS 100||$70.00||$75.00||100||40||60||$0.70||$0.75|
|NBN LTS 110||$95.00||$100.00||110||50||60||$0.86||$0.91|
|NBN LTS 125||$145.00||$150.00||125||60||65||$1.16||$1.20|
|NBN LTS 150||$195.00||$200.00||150||65||85||$1.30||$1.33|
|Total Anytime Data (GB)||25/5||Cost per GB||Router Cost||No. routers required|
PIP (Education) Plan Notes
All services are 25/5 Mbps services.
PIP Education pricing requires each student has a valid Education ID Number. A maximum of three students per household can order a PIP.
A PIP Service is only available to premises with (or ordered along with) an existing nbn™ Sky Muster™ satellite service and have sufficient free modem ports. There are 4 ports on a standard nbn™ Sky Muster™ modem.
All PIP plans are shaped after the allowed data allowance for each service has been used and is subject to the nbn™ Fair Use Policy, however the data allowed within any 4 week rolling period is 50 GB anytime per student. Data usage is calculated in both directions and is managed on a per port/service basis.
Each Sky Muster™ port used requires a router for WiFi and data sharing between users.
Maximum Early Termination Charge
The customer may request disconnection of the service at any time in writing, however, Harbour ISP require 30 days written notice to process the termination of the contract. A Pro-rata invoice will be raised to cover any days in the 30 day period which falls after the end of the current billing period.
Manage Your Service Online
Customers can view their bills online 24 hours a day, 7 days a week. Our members portal lets you track your data usage online and change your plan. We will also deliver automated usage alerts by email to your nominated email address as your usage passes 50%, 85% and 100% of your monthly data allowance.
Data & Phone Usage Information
Customer Service Contact Details
Complaints and Disputes
If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information go online at www.tio.com.au