INFORMATION ABOUT THIS SERVICE
Mandatory Components/Set Up
Inclusions, Exclusions and any Important Conditions, Limitations, Restrictions or Qualifications
Any unused monthly allowance expires at the end of your billing cycle. Included calls to local, national and listed included international numbers are subject to Harbour ISP’s Fair Use Policy.
All Harbour ISP VoIP Plans include the following features:
3-Way Calling, Call Forwarding, Call Waiting, Do Not Disturb, Calling Line ID Blocking and Call Return.
Calls to 1900 numbers are not supported.
INFORMATION ABOUT PRICING
Minimum & Maximum Monthly Charge
|Plan Name||Minimum & Maximum Monthly Cost||Local Calls & National Calls||Calls to Australian Mobiles (charged in 30sec blocks)||Calls to 13/1300 numbers||International Calls 1000 minutes to 12 destinations||Cost of making a 2 minute standard national mobile call|
|Home Phone||$10||Included||27ç / min||29ç / call||Included||54ç|
|Home Phone + Mobile||$20||Included||Included||Included||Included||0ç|
|Just Phone||$10||15ç / call||29ç / min||30ç / call||See Rates||58ç|
|Business Phone||$10||First 100 included then 10ç / call||23ç / min||29ç / call||See Rates||46ç|
*Voicemail $4 per month
*Harbour ISP do not charge flag fall on any calls.
Charges to International Numbers
Included destinations: China, Germany, Hong Kong, Canada, UK, USA, India, Malaysia, New Zealand, Singapore, South Korea and Taiwan. This also includes calls to mobiles in China, Hong Kong, India, Malaysia and Singapore. All international calls after the cap of 1000 minutes per month is reached will be charged at the Harbour ISP standard international rates. Timed charges for international calls are charged by the minute or part thereof.
Maximum Early Termination Charge
The customer may request disconnection of the VoIP service at any time in writing, however, Harbour ISP require 30 days written notice to process the termination of the contract. A Pro-rata invoice will be raised to cover any days in the 30 day period which falls after the end of the current billing period and any call charges incurred.
Manage Your Service Online
Customers can view their bills online 24 hours a day, 7 days a week.
Data & Phone Usage Information
Customer Service Contact Details
Complaints and Disputes
If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information go online at www.tio.com.au