To protect customers from unauthorised ports, an additional identity verification process will be used to verify the identity of the person making a porting request, prior to the mobile service number being ported.

In the event a customer suspects that their mobile service number has been fraudulently ported they should immediately report the activity to:
(i) the Australian Federal Police or the relevant State or Territory Police; and
(ii) government services that support customers whose mobile service number is the subject of an unauthorised port. For example Scamwatch and IDCARE.