Open/Close Menu Fixed Wireless Coverage, Home Internet & Phone

SALES
1300 366 169

CUSTOMER SUPPORT
1300 579 403

Skymuster Satellite Service Update

RESTORED Incident Notification: Critical (P1) incident INC3622341 affecting Satellite Services

Outage Start Time
21/12/16 @ 11:45

Incident Status
Service restored at 22/12/16 @ 05:58

Fault Description
End Users unable to reconnect to network

Fault Location
Sydney

Locations Impacted
National

End User Impact
End user services are now restored

Action Update
Restoration action has been successfully performed

nbn Network Operations are continuing to monitor network following incident resolution.

——————————————————————————————————————————————–

Critical (P1) incident INC3622341 affecting Satellite Services

Outage Start Time
21/12/16 @ 11:45

Incident Status
In progress

Fault Description
End Users unable to reconnect to network

Fault Location
Sydney

Locations Impacted
National

End User Impact
Affected users are not able to reconnect to network

Action Update
Intermittent issue. Upgraded to P1 due to widespread impact. NBN NOC are working to rectify the issue. No ETR at this time. Emergency fix planned for deployment tonight to fix this ongoing issue.

Next update at 02:00PM

Text Divider

© 2017 Harbour ISP - Fast Internet, Phones and Mobile Phones from a 100% Australian owned company