nbn™ Service Class

What is an nbn™ Service Class?

Wherever you are in the country, you can be sure that nbn™ has mapped out your address. The difference is how the service will be delivered to you: fibre to the premises (FTTP), fibre to the node (FTTN), fibre to the building (FTTB), fixed wireless, HFC, nbn™ satellite, or via fibre to the curb (FTTC).

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What are the nbn™ Service Classes?

To keep track of the stage of their nbn™ build and availability of the service in a particular address, nbn™ uses service classes. Every address has a service class.

Here is the current list of nbn™ Service Classes and their meanings (updated 04/06/2018). Please read below for the meanings of these key terms:

Service Class	Service Class Definition
Service Class 0	The site is planned to be serviced by fibre
Service Class 1	The site is serviceable by fibre, with no PCD or NTD in place
Service Class 2	The site is serviceable by fibre, PCD is installed, no NTD in place
Service Class 3	The site is serviceable by fibre, PCD and NTD are installed
Service Class 4	The site is planned to be serviceable by fixed wireless NBN
Service Class 5	The site is serviceable by fixed wireless NBN, no antenna or NTD in place
Service Class 6	The site is serviceable by fixed wireless NBN, antenna and NTD are installed
Service Class 7	The site is planned to be serviceable by satellite
Service Class 8	The site is serviced by satellite (dish/NTD not installed)
Service Class 9	The site is services by satellite (dish/HTD already installed)
Service Class 10	Site is planned to be serviceable by copper (FTTN or FTTB)
Service Class 11	Site is serviceable by copper, copper lead-in required
Service Class 12	Site is serviceable by copper, jumpering is required
Service Class 13	Site is serviceable by copper, all infrastructure is in place.
Service Class 20	Site is serviceable by cable (HFC).
Service Class 21	The property is within the HFC footprint, no drop, wall plate or NTD
Service Class 22	The property is within the HFC footprint, drop in place, no wall plate or NTD
Service Class 23	The property is within the HFC footprint, drop and wall plate in place, no NTD
Service Class 24	The property is within the HFC footprint, drop, wall plate and NTD in place.
Service Class 30	The property will be serviced by FTTC technology.
Service Class 31	The property is within the FTTC footprint, copper lead in is required.
Service Class 32	The property is within the FTTC footprint. Copper lead in is present but not connected to DPU. An NCD is required.
Service Class 33	The property is within the FTTC footprint. Property is connected to DPU but an NCD is required.
Service Class 34	The property is within the FTTC footprint. It has previously been transferred to NBN and can transfer to a new provider without an installation appointment.