Unplanned Network Outages



NBN


NBN Nationwide Satellite Outage (Resolved)


Window Start: 09:30 – 05 August 2020 (AEST)
Window End: 18:25


Description: Please be advised of a nationwide satellite outage affecting majority of satellite customers. NBN is aware of the issue and is working to restore service as soon as possible.

Updates

[11:30] 05 August 2020 (AEST)

Recovery works are ongoing to unmute RF systems of the affected satellite – 1A.

Service restoration will be done beam by beam and they estimate the first batch of customers to be back online in the next 90 minutes.

[16:20] 05 August 2020 (AEST)

Services are starting to get back online. Some users may need to have their nbn modem rebooted to regain connection.

[16:38] 05 August 2020 (AEST)

The unmuting has completed and services appear to be restored as of 16:17 AEST.

Network Engineers are performing final health checks to confirm network stability.

[18:25] 05 August 2020 (AEST)

Resolved.   If you find yourself still without service, it is advised that modems are turned off for 3 minutes and restart.   If this does not resolve the issue, please email our support team at support@harbourisp.com.au.

 

OptiComm


Unplanned outage in Weir Views, VIC
Window Start: 09:00 – 7 August 2020 (AEST)
Window End: 17:00 – 7 August 2020 (AEST)

Description: OptiComm wishes to advise that there is a unplanned outage in Weir Views, VIC. We are currently investigating this incident.

[Update 9:40am] Services status is downgraded from outage to service degradation. Internet and phones services are functional however users may experience service degradation. Under investigation by our backhaul provider

Unplanned outage in Melton South, VIC
Window Start: 09:00 – 7 August 2020 (AEST)
Window End: 17:00 – 7 August 2020 (AEST)

Description: OptiComm wishes to advise that there is a unplanned outage in Melton South, VIC. We are currently investigating this incident.

[Update 9:40am] Services status is downgraded from outage to service degradation. Internet and phones services are functional however users may experience service degradation.

Unplanned outage in Cobblebank , VIC
Window Start: 09:00 – 7 August 2020 (AEST)
Window End: 17:00 – 7 August 2020 (AEST)

Description: OptiComm wishes to advise that there is a unplanned outage in Melton South, VIC. We are currently investigating this incident.

[Update 9:40am] Services status is downgraded from outage to service degradation. Internet and phones services are functional however users may experience service degradation.



LBNCo


No network events at this time





OPENetworks


No network events at this time




 

Planned Network Maintenance Advisories


NBN


No network events at this time



OptiComm


 

Planned maintenance in Agar Industrial Park, VIC
Window Start: 00:00 – 06 August 2020 (AEST)
Window End: 06:00 – 06 August 2020 (AEST)

Description: OptiComm wishes to advise that there will be planned maintenance carried out on our Exchange backhaul which will impact internet and phone services for up to 6 hours during the specified times.

Update 07:00 – Works appear to have gone over the estimated time of completion, we are chasing this up with our backhaul provider for further information

LBNCo


Planned maintenance in NSW, VIC, QLD and WA
Window Start: 14:00 – 5 August 2020 (AEST)
Window End: 20:00 – 5 August 2020 (AEST)

Description: Will be performing a software upgrade on the devices.





OPENetworks


No network events at this time