- collection notices (including contracts, application forms, and other documents where personal information is collected);
- external communications; and
- internal processes.
Harbour ISP recognises the importance of maintaining the confidentiality of our customers’ personal information.
What is classified as personal information?
This includes: name, date of birth, current address, previous addresses, telephone numbers, e-mail address, occupation, driver’s license number, credit reference reporting, bank account details, credit card details, logon identification numbers, pin numbers, passwords, security codes, geo-location or other electronic identifier. This is not an exhaustive list, for example we may require additional information to authenticate users, authorised representatives etc.
How we collect your information
Harbour ISP has various ways in which we collect information, including but not limited to:
- Information provided through the completion of application/registration forms for products/services we provide;
- Information you enter on our website;
- From third parties such as related companies; credit reporting agencies;
- Directly from you via phone/e-mail/letters;
- From our existing records on how you use our services;
- From publicly available sources of information (eg phone directories)
- Direct Marketing Companies.
If you choose not to provide certain information about you, we may not be able to provide you with the products or services that you require.
How we use your personal information
We assure you we only collect personal information that is necessary for us to carry out the various functions and activities we undertake for the benefit of our customers. We take all possible steps to ensure that customer information is not disclosed or accessed by unauthorised parties.
Where information disclosure is necessary to fulfil our business commitments to you we may disclose information to persons involved in administering the services, our related entities and business partners.
Sensitive information is only disclosed as authorised or required by the Telecommunications Act 1997 (Cth) and other laws applicable to us.
We may also use your information so that we, our related entities and other business partners can promote and market products, services and special offers that we think will be of interest to you (which may include products, services and offers provided by a third party). This marketing may be carried out in a variety of ways (including by email, SMS/MMS, or social media or by customising on-line content and displaying advertising on websites) and may continue after you cease acquiring any products or services from us until you opt out. You may opt out by contacting us as detailed in “How to contact us” below.
We may use your information for a range of different purposes, including:
- When providing the products/services you request;
- To conduct credit-worthiness checks through credit reporting agencies;
- As detailed in the section “Credit Reporting” below
- For possible fraud investigations;
- For cross marketing by informing you of other services available to you within the range of Harbour ISP products;
- For the distribution of newsletters/flyers;
- To provide upgrades/maintenance to our products/services;
- To government and regulatory authorities and other organisations, as required or authorised by law;
- For the purpose of financing products supplied by Harbour ISP.
- In some cases, the organisations that we disclose your information, including credit information, to may be based outside Australia, for example we may disclose your information to our service providers in the Philippines. All such information that is provided is used solely for the purpose of marketing and providing the group’s products within Harbour ISP.
Re-marketing tracking cookies
Harbour ISP also uses 3rd party vendor re-marketing tracking cookies, including the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN) and Google Display Network (GDN). As always we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other 3rd party remarketing system.
We may collect, hold and use, information related to your commercial and consumer creditworthiness from accredited Credit agencies for all purposes as permitted by law. We may also disclose information to them.
This activity is conducted for the purpose of assessing your credit capacity, eligibility or history in connection with an application or an obligation as a guarantor, collecting payments from you, and managing our credit relationship. Creditworthiness information includes information that is both positive (like payment information) and negative (like defaults or serious credit infringements that we may disclose to credit reporting bodies if you fail to pay us).
Harbour ISP will take all reasonable steps to keep our customer’s personal information secure. Staff are trained to respect privacy and confidentiality of customer information. You can also help us keep your personal information secure by ensuring that any passwords that you use on our web sites are kept strictly confidential, and by always logging off if you are using a shared computer. Please notify us immediately if there is any unauthorised use of your account.
Keeping the information we hold about you up to date
Harbour ISP take all reasonable steps to ensure the information we hold about you is accurate and up-to-date. In order for us to maintain up-to-date information, please assist us by notifying us if your details need updating (e.g. you have a new address or have changed your name).
Harbour ISP shall, if requested by the individual, take all reasonable steps to update and correct all personal information held in our customer records. Please contact us as detailed in the Contact Us section of our website if you wish to correct or update our records.
How to contact us
If you would like to contact us about a Privacy issue, for example:
- you have any questions in relation to this statement or our management of your information,
- you would like to know what personal information we hold about you
- you would like to correct any information we hold about you
- you would like to stop receiving marketing material from us
- you want to make a complaint relating to a Privacy issue
Then please contact us by phone, email or mail:
Mail: PO Box 572, Mudgee NSW 2850
Phone: 1300 366 169
We will respond as quickly as possible, generally within 3 business days.
How to make a complaint regarding our compliance with the Privacy Act
If you think that we have not complied with the Privacy Act you can make a complaint by using the contact details as above.
We will acknowledge your complaint in writing as soon as practicable within 7 days. We will aim to investigate and resolve your complaint within 30 days of receiving it. If we need more time, we will notify you about the reasons for the delay and ask for your agreement to extend this 30 day period.
While we aim to resolve all complaints without needing to involve third parties, if you are not satisfied with the outcome of your complaint you can make a complaint to the Australian Information Commissioner (www.oaic.gov.au).
Harbour ISP Pty Ltd. ABN 44 154 752 968.